Our Commitment to Fairness
At JarvisTrade, a product of JarvisThink Innovations (BN: 7787655), we're committed to fairness and professionalism in all transactions. We understand the trust involved in purchasing digital tools and custom services, and we aim to protect both your investment and our work.
Digital Products (Bots, Indicators, Tools)
We offer full-featured trading tools designed for specific platforms (MT4, MT5, TradingView). Because these are digital products, we maintain the following refund terms:
✅ Refund Eligibility
You may request a full refund or store credit if:
- • A verified technical issue exists (bug that prevents core functionality)
- • Our support team is unable to resolve the issue within 5 business days
- • The issue is reported within 14 days of purchase
- • Clear evidence and documentation is provided
🚫 Not Eligible for Refund
- • Buyer's remorse or change of mind
- • Platform/broker incompatibility (e.g., MT4 vs MT5)
- • Incorrect usage, user-side setup errors
- • Unauthorized modifications or reverse engineering
🔁 Free Exchanges
- • Free exchange if you purchased wrong platform version
- • Product must remain unused and unmodified
- • Available within 7 days of purchase
- • One exchange per product per customer
Custom Projects & Freelance Services
We provide tailored development services to automate strategies and build custom tools. Our services are available through multiple platforms.
💰 Deposits & Payments
- • Deposits become non-refundable once work begins
- • For projects over $1,000: Milestone or escrow-based payments are recommended
- • Third party services (MQL5 and Upwork) available for high-value projects
🔁 Revisions & Refunds
- • Every project includes 2 free revision rounds
- • Additional changes billed hourly at agreed rate
- • Partial refund if 3+ key specifications not met after revisions
- • Redo option available for major specification failures
🔗 Third-Party Platform Orders
When placing orders through third-party platforms (Upwork, MQL5, etc.):
- • Platform-specific terms and refund policies apply
- • Payment protection and escrow services are handled by the platform
- • Dispute resolution follows platform guidelines
- • Our quality standards remain the same regardless of platform
- • Communication may be routed through platform messaging systems
🛡️ Zero Tolerance for Abuse
To protect our work and other customers, strict no-refund policy applies if:
- • Product was used, activated, modified, or reverse-engineered
- • Licensing terms were violated (redistribution, unauthorized sharing)
- • Evidence of refund abuse or piracy exists
- • Multiple refund requests from same customer
- • Legal action may be pursued for fraud or software theft
Support & Refund Process
Report Issue
Contact support with detailed description and evidence of the technical issue.
Support Resolution
Our team will attempt to resolve the issue within 5 business days.
Eligibility Review
If unresolved, we'll review refund eligibility based on our policy.
Resolution
Approved refunds processed within 5-10 business days.
Contact Us
For technical support, refund requests, or questions about this policy:
📧 Email: contact@jarvistradeai.com
📱 Phone: +234 813 735 7760
⏰ Response Time: 24 hours
📍 Business Hours: Monday - Friday, 9 AM - 6 PM WAT
Legal Notice
This refund policy is part of our Terms of Service and is legally binding. JarvisThink Innovations (BN: 7787655) reserves the right to modify this policy at any time with 30 days' notice to customers.
By making a purchase, you acknowledge that you have read, understood, and agree to this refund policy. We are committed to fairness while protecting our intellectual property and business interests.